Alongside this platform, we also support the legacy platform https://app.hups.com. If your account was created there, please try to reset your password on the link just provided.
Ensure you are entering the exact email address associated with your account. If you have multiple email accounts, double-check that you requested the reset for the correct one.
Sometimes, the password reset email can be filtered out by your email provider. Please check your spam or junk folder. If you find the email there, mark it as 'Not Spam' to help ensure future emails land in your inbox.
If you have tried all the steps above and still haven't received the email, there may be an issue with your account or our email system. Please contact our support team at support@hups.com with your account details for direct assistance.